In my last office, there were five employees. Would you like us to review something? Multitasking is essential when the office is busy. If you aren’t sure about what to wear to your interview, check out these tips on how to dress for an interview. That’s what to talk about when answering this interview question. Your feedback has been sent to the team and we'll look into it. Answered 2 July 2017 - POSTAL DELIVERY OFFICER (Former Employee) - Helensvale QLD Customer Service Representative Vorstellungs­gespräche, Customer Service Manager Vorstellungs­gespräche, Customer Service Agent Vorstellungs­gespräche, Customer Care Specialist Vorstellungs­gespräche, Customer Support Agent Vorstellungs­gespräche, Customer Success Manager Vorstellungs­gespräche, 20 außergewöhnliche Fragen aus Vorstellungsgesprächen, Tipps zur Vorbereitung auf Ihr Vorstellungsgespräch, Vorstellungsgespräch: Tipps zur Terminbestätigung, Die wichtigsten Tipps für ein Telefoninterview, Stärken und Schwächen im Vorstellungsgespräch: So antworten Sie souverän, Rückmeldung und Dankschreiben nach dem Vorstellungsgespräch: So geht’s, Tool zur Einwilligung in die Annahme von Cookies. Interview. Tips on How to Answer Retail Interview Questions. So I told them that I understood their situation was frustrating and then asked if I could go through a few standard questions to figure out the most likely culprit. For instance, I can easily answer a phone call while signing for a package from the delivery person. Do you get genuine fulfillment out of helping people? How did that experience help you avoid problems/mistakes/difficult situations later in your career? Best Answers for the Top 10 Job Interview Questions. How many employees worked in your last office? “When you’re working with a large number of customers, it’s tricky to deliver excellent service to all of them. “I’ve been using your company’s makeup for years. For this question, and questions like it, interviewers want to see that you understand the downsides of a customer service job but that the upsides far outweigh them for you. Maybe you helped them find their lost child as the store was closing. Der Vorgang dauerte 3 Wochen. One time, a woman was so furious the billing department hadn't called her back the same day, that she started screaming at me on the phone. List of questions were given you are required to give the best answers because this is checking your personality and character. If it’s a text-based communication position, be prepared to speak to your writing skills and take a skills assessment before being offered the job. What are the opportunities for career advancement with the company? I interviewed at Post Office. For example, maybe you answered the phones at your last job working the front desk somewhere or sent text messages (and responded to them) as a volunteer for a nonprofit group. Are you sure you want to replace it? A prospective employer will be drawn to a confident, self-assured person. If You Have No Customer-Facing Experience at All: What Drew You to Apply to This Job. Does the company offer any training opportunities for employees. There wasn’t much of an interview as my parents knew the postmaster, but I was asked to bring in two forms of identification and an informal chat took place. For example, maybe you work in retail, but your favorite aspect is talking to and helping customers who want to make a return or exchange or have another issue, so you want to make that your job’s focus. Be sure to highlight the transferable skills that you bring to a customer support role. She explained the whole situation, and I reassured her that our billing person was just out for the day and would be in touch. Employers want to make sure you can handle difficult situations with customers BEFORE they hire you. What They Want to Know: The interviewer wants an overview of your customer service experience—how many years, specific examples, and which skills you are comfortable using to resolve problems. I was also in charge of receiving packages and distributing mail, greeting and escorting customers and vendors to meeting rooms, and keeping up with the company's general information email address. Why is it something you’re interested in?” says Eliza Bell, who works in recruiting at SquareFoot and has hired for customer service roles in the past in addition to working as a rep herself. The process took 4 weeks. Most customer service positions will be focused on one (or at most two) methods of communication. Try to think of several stories to use ahead of time for behavioral interview questions like this one and practice adapting them in response to different kinds of questions. Si vous continuez à voir ce message, veuillez envoyer un I took a minute and listened to them explain their issue, and it turned out that they were a student who was stressed about a project deadline being switched. 2. 2. I interviewed at Post Office (Odessa, TX (US)) in March 2015. You’ve landed a customer service interview. Is customer service just the first step in your career plan? I interviewed at Post Office (Odessa, TX (US)) in March 2015. How you do it is likely irrelevant, but you should have a clear and confident answer ready. I applied online. The questions had to do with what math, logic and customer service experience you had. I went to the final interview because I had been offered a job but the Post Master was not there at the time of the set interview. This is another customer service interview question designed to measure your communication skills and your ability to recover when things don’t go exactly as planned. When multitasking isn't possible, I put my focus on clients and customers as the number one priority. Why? “I don’t have experience with Salesforce, but I have always been good at picking up on new software quickly. They’re not asking customers, “Was Jake a nice guy when he helped you?”…. Unfortunately the post office likes to take their time with things so I haven't recieved an offer yet but judging by my interview, the postmaster said he will highly recommend me and hopefully within the next few days I recieve a call. You might explain that you’re somebody who can handle being yelled at when you recognize that the anger isn’t directed at you and can empathize with the customer’s complaints. As well, I keep a running list of everything I need to do, so that I don't neglect any important responsibilities. These are questions that start with phrases like, “tell me about a time you had to ___.”. Don’t exaggerate and also don't sell yourself short. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Learn about the interview process, employee benefits, company culture and more on Indeed. Your feedback has been sent to the team and we'll look into it. 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I love being able to draw on my knowledge of the hotel and the surrounding area to make sure somebody has the best vacation possible, and I want to transition into a role where this sort of interaction is the bulk of my job. Despite all of these differences, the core skills and qualities needed for a customer service job are the same. She said she’d be back soon to shop again.” (Result). So brush up on your past experience and review your own resume when preparing for your interviews. Next, the interviewer is going to want to see if you have a basic understanding of the purpose of customer service. Initiativbewerbung – die Chance auf den Traumjob, So punkten Sie mit dem ersten Satz in Ihrer Bewerbung, Die 20 Unternehmen mit den besten Karrierechancen, Diese 15 Unternehmen bieten das beste Bewerbungsverfahren, Kultur schlägt Kohle: Firmenphilosophie und Kultur sind wichtiger als das Gehalt, 12 außergewöhnliche Benefits von Berufstätigen in Deutschland. Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center roles. I have very strong computer skills. 2 Post Office Customer Service Representative interview questions and 2 interview reviews. Dazuverdienen per Nebenjob – was ist erlaubt und was nicht? I applied online. I went into a room with a postmaster and did my interview. They want to know what’s going to keep you motivated besides the paycheck. Action you took. ", Tips on How to Answer Retail Interview Questions, Get the Best Answers for Interview Questions About Computer Skills, Administrative Job Interview Questions and Best Answers, Common Phone Interview Questions and Best Answers, Best Interview Questions Employers Ask Job Applicants, Tips for Answering Interview Questions About Your Education, Top 10 Behavioral Interview Questions and Sample Answers, Best Ways to Answer Interview Questions About Strengths, 12 Common Teacher Interview Questions and Best Answers, The Best Way to Introduce Yourself at a Job Interview, Receptionist Cover Letter Examples and Writing Tips, How to Answer Job Interview Questions About Customer Service, How to Answer Interview Questions About Organization, Top Teen Job Interview Questions and Best Answers. This question evaluates how you’ll do in whichever medium the role is focused on. The process between the initial application, personality test and postal 473 test was a very quick process. Not promising job. You combed through job boards, tailored your resume, and wrote your cover letter. Veuillez patienter pendant que nous vérifions que vous êtes une vraie personne. Answers to all of these are in our Complete Guide To Job Interview Answers. Task/Challenge. That’s great, but what about the specifics? We have been receiving some suspicious activity from you or someone sharing your internet network. I applied online. Free interview details posted anonymously by Post Office interview candidates. 4. Instead they are expecting candidates to answer with specific examples that describe how they handled past workplace situations, and ask carefully researched questions about company priorities, expectations, goals, and challenges.