The absolute WORST customer service! They now send you a feedback email immediately after your car ride to rate the driver and experience.

They are not even worth 1 star. Contact Us Via Email or Phone. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That's not our problem, the dispatcher said! )I got BAD feelings about my call and the INQUEST--- so called to find out about options to cancel with booking company. - See 1,215 traveler reviews, 18 candid photos, and great deals for New York City, NY, at Tripadvisor. Veterinary clinic Carmel. Again no toll roads were taken so I'm not sure what we're paying for.On the return journey back to the airport from the hotel the driver was late and I had to call the company twice to find out where he/she was. Filed com0,ain’t on2 days ago no action taken they just don’t give a care Too bad used them all the tine. To be honest all of the airport car companies had very similar reviews so it was difficult to choose one that you could be sure to rely on.Anyway, we arrived at JFK on 21st December, collected our luggage and then called Carmel as instructed in their email. Company has done nothing! Dear customer,We appreciate your excellent review, as well as the fact that you took your time to write these nice comments. Horrible and dangerous. His vehicle could have been a little cleaner so that is why I did not give it a 5 star. In 1985, he merged with then-6-year-old Aviv Baran's Carmel Car Services (the name Carmel was kept). Transportation issues from airport to hotel and back can RUIN a vacation!! The van was not there when we arrived and they seemed to be surprised we were there when I called, despite confirming the day before. This is the version of our website addressed to speakers of English in the United States. You need to have your confirmation number, and use the phone near baggage claim that is exclusive for rides. [5] In 1991, Avik took time off to start a family and study veterinary medicine. Someone called me an ****. This fact made Carmel car and limousine service as a world service provider since 2009 until today. He also overcharged me for the road toll. The worst part, was the driver and/or car, Dear penelop, We are sorry and we apologize for any inconvenience caused to your party. Yes, they are more reasonable than other car services, but not worth the aggravation of trying to figure out another way to get to your destination at the last minute. I had booked our trip via Expedia and this company was recommended as an option so I booked a car from the airport to our hotel.

Their online reservation system is very simple but when it's time to get your car it's a total pain in the a$$!!! Don't be persuaded by the inexpensive price. It was easy to book and the cost was comparable to the taxi services, so it was fair. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. I was a prepaid on-line car service from LGA to Manhattan Upper East Side & Return. He knew exactly how to get here the fastest way. Had difficulty with communicating my questions...then was GRILLED with questions about how many people (3--I booked for that many!) I would pay the extra when picking a transfer so you're not dealing with a company who will charge you extra for non existent roads and tips (even when they put your life at risk). Booked a trip bundle, including airport transfer to hotel thru Carmel. Can't get much better.” in 25 reviews, “I am astounded at all the negative reviews, and they almost prevented me from hiring this company.” in 30 reviews, “Made a reservation online to be picked up at LGA.

Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. Live Dispatcher at OFFICE answering phones So not only are they rude and ignorant they are also liars as well. Very satisfied! A couple of pickups in New York and all good. We were waiting 30 minutes in the pouring rain!The journey to our hotel wasn't great either, not bothered by the pouring rain and continuous skidding of the car the driver continued to drive fast until I told him to slow down.

Run from using this company. !Do your homework before you book!

Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Sincerely, Carmel Team, The Leading Hotels Of The World in New York City, Hotels near Carmel Car & Limousine Service, Hotels near Ripley's Believe It or Not! I would forecast this company goes out of business if they don't do a better job. This went on for about half an hour to 40 minutes where the driver kept trying to get in his car and drive off, the only reason he didn’t was because we had his phone. They are NOT there when you arrive then I asked them to call my driver to get an eta I was screamed at by the driver "I'm on my way!!! Entered the time and flight info, as would be usual (I have book many car services in the past). Book Your NYC Limo Today! (no prob) Then while I was on the phone calling other options for quotes, Carmel called me BACK to BACK to BACK 6 times!!! Other. Clearly more reliable. The location was around the corner from my hotel's official address.I called him three times and called their customer support line twice to say where I was.I was supposed to be met at 12:00 p.m. Using Carmel Limousine services Is Great Way To See New York & We offers affordable rates on luxury New York airport car and limo services. Times Square, Hotels near St Joseph's Chapel Catholic Memorial at Ground Zero, Hotels near World Trade Center Memorial Foundation, Hotels near World Trade Center Station (PATH), Hotels near Brooklyn Bridge – City Hall Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near Institute of Culinary Education, Hotels near Borough of Manhattan Community College, Hotels near Metropolitan College of New York, Hotels near University of Phoenix - Jersey City Campus, City Hall Park Visitor Information Center, Metro Tours - Walking Tours of New York City, Mass Transportation Systems in New York City, Historical & Heritage Tours in New York City, Literary, Art & Music Tours in New York City, Self-Guided Tours & Rentals in New York City, Vespa, Scooter & Moped Tours in New York City, Health/Fitness Clubs & Gyms in New York City, Sacred & Religious Sites in New York City, Observation Decks & Towers in New York City, Parasailing & Paragliding in New York City, Observatories & Planetariums in New York City, Game & Entertainment Centres in New York City, Boat Tours & Water Sports in New York City, Dolphin & Whale Watching in New York City, Surfing, Windsurfing & Kitesurfing in New York City, Conference & Convention Centres in New York City.

The driver then looked at us and said "group too small" unloaded our luggage and left. Price was great....till I called them directly about my itinerary to confirm.

I am glad to see the improvement in Carmel's service and I hope they continue to improve with monitoring drivers friendliness and service and cleanliness of their cars. To be honest all of the airport car companies had very similar reviews so it was difficult to choose one that you could be sure to rely on. When he called to confirm a pick up spot, I told him exactly where to find me. This seems like it’s a scam service. But these guys are terrible:  I wanted to get to JFK on time with my family during Friday traffic so I called them 3 times to make sure they came to pick us up from the hotel on time. I have been using Carmel for over 10 years while in NYC and never have had a problem. The person who you call has a TERRIBLE phone connection EVERY SINGLE TIME. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Website was easy to use and extremely well done.

This fact made Carmel car and limousine service as a world service provider since 2009 until today. The investigation into Carmel found that between May 5, 2016 and July 27, 2016, the company sent 161,000 email messages to Carmel customers requesting feedback regarding their recent ride with Carmel.